Conditions for Online Ticket Sales

GENERAL CONDITIONS

These General Conditions for Online Ticket Sales apply to online ticket sales issued by Autotrans d.d. (hereinafter referred to as: Autotrans) on www.arriva.com.hr.

 
CONTRACT OF CARRIAGE 

Autotrans sells online tickets for connections marked on www.arriva.com.hr.

By online booking, seat for outbound part of the journey is automatically reserved in both outbound and inbound journey, if return ticket with fixed return is chosen and is charged according to the valid pricelist.

If an open return ticket has been purchased online, it is obligatory to book an inbound part of the journey afterwards but before the return journey on www.arriva.com.hr or at one of the official ticket offices. Reservation fee is charged according to the valid pricelist.

The Contract of Carriage is deemed to have been completed upon a successful payment transaction. Immediately upon the purchase, the ticket and the invoice shall be delivered to the Passenger via e-mail.

 
TICKET AND INVOICE DELIVERY

The Passenger is obliged to deliver the corresponding coupon of the ticket to the driver when boarding. Ticket can be printed or shown in an electronic form (PDF file) on smartphone or tablet.

For some departures the buyer is obliged to print the ticket, about which they shall be notified in the process of buying the ticket, as well as in an e-mail message upon the delivery of the ticket and receipt.


FEES AND MODE OF PAYMENT

Information on ticket prices can be found at www.arriva.com.hr or at any Arriva ticket outlet.

First minute online ticket sale is done exclusively under Special First Minute Online Sales Conditions.
Online tickets can be paid by credit/debit cards American Express, MasterCard, Maestro, Visa and Diners.
Instalment payment is not possible. 

ONLINE BOOKING PERIOD

Tickets referred to in article 2 of these General Conditions can be purchased on the web site www.arriva.hr, not later than:

  • 1 hour before departure in national road transport and for departures from/to Trieste and Ljubljana
  • 6 hours before departure in international transport and transport within the European Union (excluding Trieste and Ljubljana), for all departures from Croatia
  • 24 hours before departure in international transport and transport within the European Union (excluding Trieste and Ljubljana), for all departures to Croatia.

 

USER REGISTRATION

In order to improve the user experience, the user registration is enabled on the website www.arriva.com.hr at the time of purchase of bus tickets. The buyer shall take full responsibility for the accuracy and completeness of the information provided during the registration, and undertakes to handle the password accurately. Moreover, the buyer shall take full responsibility for all the activities performed with their account, including the activities of others, regardless of the fact that they were authorised by the buyer or if such persons are using the buyer’s account in an unauthorized manner.

Autotrans is not responsible for situations arising from unauthorized use of the buyer’s account and has the right to deny access and use of all or some services to that user.

 
REFUNDS

Refunds are possible only pursuant to Article 9 of General Conditions of Carriage of the carrier Autotrans, except in cases of First minute sale where Special First Minute Online Sales Conditions are applied.
More information on https://www.arriva.com.hr/en-us/refunds-and-change-of-travel.
 
Refunds shall be made on the basis of a completed Refund Claim Form, which can be downloaded here.
The completed Refund Claim Form must be sent in good time to the e-mail address reklamacije@arriva.com.hr or by registered mail to the postal address  Autotrans d.d., Služba podrške prometa i prodaje, p.p. 288, 51000 Rijeka. The Refund Claim Form can also be submitted at the nearest ticket office.
 
The refund shall be paid exclusively to the credit/debit card by which the purchase has been made.


AMENDMENTS 

Amendments to online tickets are not possible. Should there be a change of a reservation, it is necessary to submit a Refund Claim and buy a new online ticket. Amendments to online tickets purchased under first minute offer terms are not possible.

Amendments of return journey reservations are made on www.arriva.com.hr or at official ticket offices. The new booking fee is charged according to the valid pricelist.

 
MISCELLANEOUS

For any further questions relating to ticket sales, please feel free to contact us at the following address:
Autotrans d.d.
p.p. 288, 51000 Rijeka
Info Centre

Tel: +385 72 660 660
E-Mail: info@arriva.com.hr

 
FINAL PROVISIONS

For all not expressly foreseen by these General Conditions, reference shall be made to the General Conditions of Carriage of the carrier who performs the transport apply.

For any dispute between the passenger and the operator, the court of the Republic of Croatia has jurisdiction according to the regulations in force in the Republic of Croatia.

In the case of the need of the interpretation of the provisions of these general conditions in relation to translated texts of the same in another language, the Croatian version of the text of these general conditions shall prevail.

Carrier may change these General Conditions in accordance with its commercial policy and valid EU regulations. 

These General Conditions shall enter into force on the date of enactment, and shall be available to passengers on the website www.arriva.com.hr. With the entry into force of the present General Conditions, the General Conditions for Online Ticket Sales of 17 April 2018 shall cease to have effect.

Single Return Open return