FAQ

Planning your journey

Tickets can be purchased at www.arriva.com.hr, through Arriva Croatia free mobile app, at our official ticket offices and on our buses.

Arriva is the leading scheduled bus service operator in Croatia, connecting 1000s of destinations across the country and abroad. On our website you can find information about timetables and prices of all carriers of Arriva Croatia, as well as service information about bus stations in Croatia, our ticket offices, bus stops and conditions of carriage.

By purchasing tickets at www.arriva.com.hr you are getting the best prices available on the market with an additional online discount of 5% on selected departures. Special online offers are also availbale only for online buyers. You can find more info at Special Offers on our site or on Arriva Croatia social media channels.

No. Registration is not required and purchase can be done in four easy steps.

Tickets can be paid with American Express, Mastercard, Maestro, Visa ili Diners credit/debit card.

 

No, it does not. Passenger can use his/her or someone else’s card to buy a ticket. In „Passenger’s data“ step of the booking, the name of the passenger has to be entered.

Safety of our customers is our top priority, both in transport and in online ticket purchasing. Therefore our website is protected with SSL (Secure Socket Layers) certificate which protects information about our users.

If you are logged into myArriva account when purchasing bus tickets, you can activate the payment service by storing the credit card (Wallet) option on payment step of the booking. With this option your debit / credit card information will be stored in the CorvusPay system, which will provide you much faster and easier future purchases. At the first purchase, it is necessary to confirm saving the card for future payments in the CorvusPay interface. Your credit card information will be encrypted and stored in a safe place in CorvusPay system, from where you can remove it at any time.

Our most favorable tickets are selling fast so you better hurry and buy your ticket as soon as possible. Tickets can be bought up to 1 hour prior departure for national lines (+Trieste, Ljubljana), 6 hours before departure for international lines from Croatia and 24 hours before departure for international lines to Croatia.

Online tickets do not have to be printed, they can be presented to the driver on your cell phone or tablet. If the ticket must be printed it will be clearly indicated in your booking and in booking confirmation e-mail.

If you did not download your ticket from our web site and didn't receive it on your e-mail address, you can retrieve your ticket on the page "Retrieve tickets and invoices". Be sure to check filter for junk mail (spam) of the e-mail address you used.

On the webpage Stop finder you can locate all stops our bus lines visit. Enter your destination in search bar and bus stop in your desired destination will be shown on the map.

When traveling abroad, citizens of the EU member states must have a valid identification document according to legal regulations (ID card, passport). When entering the EU, third-country nationals must have a valid passport (valid for at least three months after the planned date of departure from the EU member state, issued in the last 10 years), justify the purpose and conditions of the intended stay, have sufficient means of subsistence and must not be flagged with a security alert in the EU's border control database.

Discounts and special offers

Arriva offers different types of discount depending on the passenger category. If you buy your ticket online, you will get the best price with extra online discount of 5% on selected departures. Special benefits  available only for online buyers are another advantage of purchasing bus tickets online. Offers are published on our website www.arriva.com.hr under “Special offers” and on Arriva Croatia social media channels.

 

Children discount depends on preferred route. In booking process, prices with children discounts will be displayed under “ticket type” on chosen departure.

More information about children traveling read in our General conditions of carriage.

When buying children ticket, children are entitled to their seat on bus.

Designed for all users, a-card allows an additional 5% discount on standard Autotrans, App and Panturist fares.

Document required for making of an a-card: photo of 2.5 x 3 cm. Issuing of a-card is free of charge.

First minute prices are part of online offer for the fastest buyers where tickets on chosen departures can be discounted up to 50%. How to find First minute prices? During booking process in step „Choose your journey “ you will see “First minute” column next to “Standard price” column meaning First minute tickets are available on that departure. You can select “First minute” price and add ticket to your shopping cart. More information about this promotion can be found in First minute discounts offer.

All information and news about Arriva, prices, bus lines and special offers can be found at www.arriva.com.hr. To stay up to date with all the news follow us on social media Facebook Arriva CroatiaTwitter Arriva Croatia and sign up for receiving the Arriva newsletter.

Types of ticket and reservations

When buying a return ticket with the fixed date you are choosing right away your outbound and inbound journey date and time. When buying an open return ticket, date and time of your return journey has to be reserved afterwards in your myArriva account or at Return journey reservation page.

 

On Autotrans national bus lines, the return journey has to be used within 90 days of the outbound journey. Exception are routes shorter than 40 kilometers with term of 3 days. On international bus lines period of validity depends on each route, most common one is 180 days.

On APP national bus lines, the return journey has to be used within 90 days of the outbound journey. Exception are routes shorter than 60 kilometers with term of 1 day. On international bus lines period of validity depends on each route, most common one is 180 days.

On Panturist national bus lines, the return journey has to be used within 90 days or up to 6 months (depending on the line) of the outbound journey. For regional departures return journey has to be used within 15 days.

Unfortunately, group tickets can not be issued, but if more people want to travel with the same bus, please contact our Info center to check the availability of the preferred departure.

Yes, seating on the coach must be pre-booked.

HOW CAN I BOOK A SEAT ON THE COACH?

Customers can book coach seats the following ways:

  • Visit in person an official Arriva ticket office
  • By telephoning our Info Centre at +385 (0) 72 660 660 or your nearest ticket office
  • E-mail info@arriva.com.hr and specify the full name of the traveller(s), date and time of departure, boarding location and destination

After that, the passenger is obliged to buy the ticket and the reservation according to the conditions of the carrier. Otherwise, the passenger loses the right to a reserved place. More information can be found on the page Bus ticket booking and purchase.

Passengers without reservation can board the bus only in case there are seats available (unsold seats) on the bus, after all the passengers with reservation entered the bus.

If you would like to buy a ticket online, the seat reservation for the outbound journey is automatically guaranteed at the time of ticket purchase when buying one-way ticket and for outbound and inbound journey when buying return ticket with fixed date. The fee in amount of 5,00 kn for national and 10,00 kn for international tickets will be calculated on each journey.

If you have purchased an open return ticket, you have to purchase the reservation of the return journey later. You can do it on our website and the fee in amount of 5,00 kn for national or 10,00 kn for international tickets will be calculated.

Amendments and refunds

Yes, it is possible to change the date and time of the ticket (except e-tickets) in one of the ticket offices, 2 hours prior to departure on national bus lines, and 6 hours prior to departure on international bus lines. In this case, the passenger is required to pay the new reservation and the bus service cost.

Online, only amendments of the inbound journey of return tickets are possible: 2 hours prior to departure on domestic bus lines, 6 hours prior departure on international bus lines from Croatia, and 24 hours prior departure on international bus lines to Croatia. Change of the reservation will incur a new reservation fee.

Here you can find more information about ticket amendments.

Normally passengers travel with the carrier for whom the ticket was purchased. Arriva does have some interlining agreements in place with other carriers. Further information is available at any of our ticket offices.

Passengers who want to cancel their coach journey are entitled to do so on:

  • National Lines: At least 2 hours prior to travel 
  • International Lines: At least 6 hours prior to travel 

Providing that the above requirements are adhered to, we will refund the money paid for the ticket less 10% for administration charges. Passenger is not entitled to a refund for the booking fee and city bus tickets (cvikalica). The passenger who decided not to travel, later than mentioned deadlines or after bus departure is not entitled to a refund of money paid for the ticket.

Passengers are entitled to a refund for the unused part of a return ticket on the provison that the return travel date has not passed. In such cases, we will refund the difference of the amount paid for a return ticket and the cost of a one-way ticket less 10% for administration charges. 

For tickets purchased online, it is necessary to fill a Refund claim form and send it by e-mail to: reklamacije@arriva.com.hr. Refunds shall be paid only to the credit card with which the ticket was purchased.

If the ticket is bought at one of the following Arriva ticket offices: Rijeka, Crikvenica, Novi Vinodolski, Ogulin, Gospić, Rab, Krk, Cres, Veli Lošinj, Labin, Pula, Rovinj, Poreč, Pazin, Delnice, Supetar, Blato, Umag, Zagreb, Karlovac, Otočac, Zadar and Split, a refund can be made at any of these offices.

If the ticket was purchased at the office not specified above, the refund can be made only at the office where the ticket was bought.

Here you can find more information about refunds

During the journey

Yes. Passengers are required to keep their tickets during the entire journey and show them at the request of an authorized person.

 

 

We regret to advise that we do not offer refunds for lost tickets. In such instances, customers will be required to purchase a new ticket to travel.

 

If the passenger was found with an incorrect, invalid or without ticket, the full price of the ticket for the journey will be applied plus a penalty fine according to the general conditions of the carrier.

Each passenger can bring hand and passenger luggage, according to the conditions of the carrier. The fee for the passenger luggage is paid according to valid pricelist. Hand luggage is free of charge, providing that is stored in overhead rack or under seat.

It is possible to take a bicycle on board if there is sufficient load carrying capacity, what has to be checked at boarding. Fee for transport of bicycle is paid according to valid price list.

From June 2016, on the island of Brač, buses are equipped with bicycle racks and transport of bicycles is free on all bus lines across Brač.

Please check the general conditions of the carrier you are traveling with for more information.

myArriva account

With myArriva account you can purchase tickets faster and easier, retrieve your tickets and book return journey, save your profile, favorite routes and passengers, view your previous and upcoming journeys with all details. Enjoy exclusive deals for myArriva members, get special offers and news directly on your e-mail and get in touch with our support team quicker.

In your account, under section “My bookings” choose order in which the ticket you want to reserve return journey is. In your ticket details check the checkbox next to “Book return”. Choose your travel date and click on button “Book”. List of departures on your chosen date will be shown. Select your departure and add it to cart.

Note: If you are booking two or more return journey reservations for the same departure be sure to select correct number of passengers. If you are booking two or more return journey reservations for different departures, departures for the first ticket will be listed first and below that departures for the second ticket, etc. When you have selected return journeys for all your tickets proceed to the payment.

In your account, under section “My bookings” choose order you want to book again. Next to ticket details click on the button “book again”. Be sure to select “book again” and departure dates for all tickets individually. List of departures on the chosen route will be shown, select departure, add a ticket to your cart and proceed to the payment.

In your account, under section “My favorite routes” click on the button “Add new route”.

Simply click on the yellow star next to destination fields in the journey planner and add one of your favorite routes.

In your account, under section “My favorite passengers” click on the button “Add new passenger”.

After you have selected your departure and added it to your cart click on the “Buy now” button. In Passengers data booking step click on the green star and add one or more of your favorite passengers.

After selecting your tickets, enter given promo code in the field Promo code in your shopping cart. Discount will be automatically calculated and displayed as a deduction from the cart total. Total amount of the shopping cart after deducting promo code cannot be less than 15,00 kn. During one purchase, only one promo code can be used. The same promo codes cannot be used for multiple purchases. Promo codes can be used only when purchasing tickets, not when booking a return journey or for reservation. Terms of use and redemption period of each promo code will be indicated upon receiving.

Unfortunately, login e-mail cannot be changed. If you wish to send tickets to a different e-mail, you can specify another e-mail in booking process under Ticket delivery details.

Password can be changed anytime in your account, section “My profile”.

Under Login form click on “Forgot password?” link and enter your e-mail address for password reset. E-mail with further instructions will be sent to your e-mail address.

Linked accounts are Facebook or Google accounts, which you can link to your myArriva account. If you don’t want to log in with your Facebook or Google account anymore but wish to keep all your data, you can delete linked accounts in My profile section, create a password and log in with your e-mail address.

You can delete your account in “My profile” section. Please, bear in mind if you delete your account you will still be able to use your bought tickets but all your account details and previous orders will be deleted. If you decide to create your account again with the same e-mail, this information cannot be restored.

Arriva Croatia mobile app

With free Arriva Croatia mobile app, you can buy tickets faster and easier wherever you are. You can also check the timetables, details about bus stops, manage your tickets, use the QR code to board the bus and share the timetable for your route with your friends and family.

You can login using your myArriva, Facebook or Google account.

Under myArriva, in the app menu, you can check your bookings, book the same ticket again or buy a return reservation for your open return journey. For even faster booking we recommend saving your favorite routes, passengers and user profile.

If the ticket must be printed printer icon will be displayed next to the ticket price when choosing your departure during the booking process. If the ticket doesn’t have to be printed, the QR code icon will be displayed. This will also be indicated when downloading tickets from My bookings.

When downloading a purchased ticket from My bookings, a QR Code button will be displayed. This button opens the QR code with the basic travel information which can be shown to the driver when boarding the bus. The QR code can also be used, when boarding the bus, without an Internet connection.

In the menu under Choose language you can choose if you want to use the application in English or Croatian language.

Single Return Open return
   

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