Ticket refund (travel coupon)

If you haven’t used your purchased travel ticket for the intended trip, you can cancel it and receive a travel coupon in exchange.

You can redeem the travel coupon within 12 months after its issuance for any trip within the Arriva Group.

Customer’s e-mail address

*.order-number

Ticket Number

11 characters in length number on your original ticket (without -1 or -2) 11 characters in length number on your original ticket (without -1 or -2)

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Ticket refund (travel coupon)

Travel coupon verification